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Shipping

We want to ensure every customer all over South Africa can take advantage of The Health Emporium’s wide selection of affordable products!  We have also tried to ensure that our shipping costs are also very affordable.

When will i receive my order?

Customer service is very important to us; we therefore want you to receive your order as quickly as possible.  Orders are dispatched daily (except Saturday & Sundays – these orders will be packed and sent on Monday).  Your order should be received within 1-4 business days.

Please note that we are unable to take any responsibility for the loss or damage of your delivery and goods once it has been delivered to your address.

Although we do ship to P O Boxes unfortunately we do not deliver to Postal Lockers.

What happens if the product i ordered is out of stock?

We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received. We apologize if this happens and appreciate your understanding.

How are orders packed?

The Health Emporium is passionate about the environment. As we sell bulk food and goods please be aware that most of our items are not conventionally packaged.

Products for delivery are packed in biodegradable and compostable unbleached Eco paper bags made from sustainably sourced materials. The bags are lined with a 100% plant based film (PLA) which is made from natural starch derived from plants such as corn and sugar cane.

The bags can be re-used for lunch boxes or storage before final compost.

Wherever possible we try to minimise waste and the use of plastic. However when sending items it is also important that your goods arrive safely. When necessary we use a compostable recycled cardboard ‘bubble’ wrap, which can be composted. Products are then packed into cardboard boxes made from recycled materials.

We send our honey, liquids and oils in glass jars/bottles.

By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.